WHAT TIME IS CHECK IN AND OUT?
Check in is between 3-11 PM, check out is before 11 AM. If you plan to arrive AFTER 11pm, please give us a call or email so we can accommodate your late check in.
IS IT POSSIBLE TO CHECK IN BEFORE 3 PM?
You can check in, but we cannot guarantee that your room will be ready by that time. However, you can always leave your luggage at the reception and go explore the city!
IS THERE BED LINEN AND TOWELS IN MY ROOM?
IS THERE A HAIR DRYER AND IRONING BOARD IN MY ROOM?
Hair dryers and irons and ironing board can be borrowed from the reception desk.
CAN I BOOK WITH A GROUP?
We love groups! We can accommodate groups up to 27 people in 2 private & 6 shared rooms. Contact our reservations team by e-mail at Reservations.Houston@WanderstayHotels.com
CAN I HAVE A LATE CHECK OUT?
You can request a late check out at the reception on the day of the check out. If a late check out is possible, the cost will be $10 for an hour late departure, a 12 pm check out.
CAN I RENT A BIKE?
Yes, you can rent a bike at the reception desk for a small fee.
IS BREAKFAST INCLUDED IN THE PRICE?
Yes. A continental breakfast is included everyday of your stay with us.
I DON’T HAVE A CREDIT CARD, CAN I STILL BOOK A ROOM?
Sorry. All rooms must be booked on a debit or credit card.
I WANT TO STAY FOR A FEW WEEKS. IS THIS POSSIBLE?
We do offer short term stays for guests in town for educational or professional reasons. If you’d like to book a room for over 2 weeks, please send an email to Reservations.Houston@WanderstayHotels. com
WHAT IS YOUR CANCELLATION POLICY?
A 3-day cancellation period applies for individuals. A 5-day cancellation period applies to all group bookings.
IS MY BIKE INSURED?
No, but you can get your bike insured against theft. The insurance fee is only $20 per bike rental. It’s smart to consider getting bike insurance because getting your bike stolen can happen to the best of us – and if you’re insured you only pay $50 (for a total of $70, including the insurance), which is a lot less compared to the full $250 in the case that you don’t have bike insurance.
WHEN DO I HAVE TO PAY FOR MY STAY?
When you book a room, you will need to pay a 25% deposit. After paying the deposit you can pay for your stay at anytime leading up to your visit, including during check-in. Please note, all nights must be paid for before checking in.
IS THERE AN AGE LIMIT?
Yes, all guests need to be over the age of 18 to stay at any of our properties.
IS THERE PRIVATE PARKING?
We do have gated parking available on a first come, first served basis for a small fee. There is free street parking to accommodate all others.
HOW FAR ARE YOU FROM THE AIRPORT?
We are 16 minutes from Hobby International Airport (9.1 miles) and 27 minutes from George Bush Intercontinental Airport (19.4 miles).
ARE PETS ALLOWED?
Sorry, we do not allow any pets. (Except service animals with proper documentation)